I had the pleasure of working alongside Gary Falkowitz, Esq. in his capacity as Managing Attorney of the Intake Department of my former firm. Bringing years of experience as a practicing litigator in mass tort cases and well as in single-event negligence matters, Gary developed and implemented systems and processes designed to maximize the rate of retention of cases that were “wanted” by the firm. He trained a sizable staff of intake specialists, and his hands-on management style allowed them to perform their roles more effectively and encouraged them to be high achievers. His ideas and hard work allowed the firm to consistently beat industry-wide percentages in converting intakes into the retainers that are the bread and butter of every firm. I highly recommend Gary’s services to any firm that wants to make the most out of its hard-earned marketing dollars.